It is our recommendation that you book your shipment at least 7 to 10 days in advance. However, if you need to move your car immediately, we will work with you on an individual basis to accommodate your needs. Scheduling your auto transport in advance is helpful, however, it is not mandatory.
The location of the vehicle and the final destination, determines the estimated pick up and delivery times. Because distance, origin and destination are important factors when determining an approximate time frame, when we provide you with a price quotation, we can then provide you with an estimated time frame needed for pick up and delivery.
Yes, your car is insured for a transport damage. By law, carriers have to carry a minimum of $1,000,000 worth of liability insurance as well as cargo coverage. Cargo insurance coverage is not required by law, however, Transcar requires all of it’s Carrier’s to have a minimum Cargo Insurance coverage of $100,000 to $1,000,000, depending on the type of Carrier.
Your vehicle is insured from the time it is picked up until the time it is delivered, by cargo liability insurance, in the unlikely event of a transport damage. Cargo liability insurance, however, does not cover Acts of God, such as hail, tornados, hurricanes, etc., and therefore it is recommended that you maintain coverage on your vehicle that would cover damage occurring due to an Act of God.
Auto carriers are not licensed to carry household goods or personal items, therefore it is not recommended to leave items of that nature in your vehicle. Factory issued equipment and aftermarket items permanently installed are allowed to be left with the vehicle and will be noted accordingly on the truck bill of lading. If you do leave items in the trunk of your vehicle such as pillows, blankets, etc., the cargo insurance liability or driver will not accept any liability in case of loss or damage.
In most circumstances, your car will be transported on a 8 to 10 car carrier, which is the same type of carrier used for delivering manufacturer’s new cars. Enclosed carriers are also utilized, particularly for high cost luxury vehicles, however enclosed carriers do demand a higher transport rate.
We make every effort possible to provide you with a door to door transport service. In some circumstances where your vehicle may be located or needing delivery in a residential area that may not allow commercial trucks, either due to weight and size constraints, low hanging trees, or low bridges, we will ask that you coordinate arrangements with the driver to arrange pick up and / or delivery at a nearby parking lot or area convenient to you, that is accessible by the transporter, which is safe for the loading or unloading of your vehicle.
A non operational vehicle can be transported, however, a non operational fee will apply. In order to provide you with a correct rate, we will need to know the true condition of the vehicle. For example, it is important that a non op vehicle rolls forward and in reverse, steers and brakes. Vehicles that do not meet this criteria can still be moved, however, may require special equipment for loading and unloading.
A deposit will ONLY become due, once we have scheduled your vehicle for pick up and delivery. In other words, we will only ask for payment when your vehicle has been assigned to a truck for pick up. Full payment can be made upon your request.
Transcar provides reasonably priced auto transport that is safe, reliable, and on-time. For deposit or full payment, we accept VISA, Master Card, electronic transfer, cashiers checks, and money orders. Company checks will be accepted from dealers and major corporations. For COD balances due, the carrier will only accept cash, cashier’s check, postal money order or official bank check.
- No cost cancellation, no hidden fees!
- All Carrier’s are fully insured and bonded
- Outstanding service from a member of the Better Business Bureau (BBB)
- Call us toll free at 972-602-1670 or toll free 1-800-264-8167
As mentioned earlier, you WILL NOT be required to pay a deposit or for the transportation until we have scheduled your vehicle for pick up. If an emergency arises where you would need to cancel after your vehicle has been scheduled for pick up, as long as a truck has not been assigned to your vehicle and it is not in route to you, there will not be a cancellation fee. A small cancellation fee as outlined within our terms and conditions will apply if a truck has been assigned to pick up your vehicle and is in route.
Transcar provides reasonably priced auto transport that is safe, reliable, and on-time. For deposit or full payment, we accept VISA, Master Card, electronic transfer, cashiers checks, and money orders. Company checks will be accepted from dealers and major corporations. For COD balances due, the carrier will only accept cash, cashier’s check, postal money order or official bank check.
- No cost cancellation, no hidden fees!
- All Carrier’s are fully insured and bonded
- Outstanding service from a member of the Better Business Bureau (BBB)
- Call us toll free at 972-602-1670 or toll free 1-800-264-8167
No your vehicle will NOT be driven other than for loading onto the transporter truck and off loading from the transporter. The odometer readings should be noted at pickup and delivery of the vehicle. Any discrepancies will be noted and signed off by the driver on the delivery receipt.
Any loose parts or specialty items such as spoilers, fog lights, or mirrors should be removed or secured properly for transport. Antennas should be removed or retracted. There should be an adequate supply of antifreeze in the radiator. The gasoline tank should have no more than one quarter. More gasoline in the tank only adds weight for transport. Make sure the battery is secure, with no leaks and fluid levels low enough to allow for expansion during transit. Any tears in convertible tops should be sealed or repaired to avoid further damage by air during transit. Tearing of convertible tops by wind will not be covered by cargo insurance. Alarm devices should be deactivated. Lastly, make sure that the vehicle is clean enough to allow accurate inspection at pickup.
You or your designated representative must be present to sign the release form upon pickup, and to accept the vehicle upon delivery.
In the unlikely event that a transport damage occurs, please be sure to note this on the Bill of Lading / Inspection Form at time of delivery and have the driver sign it. Then please follow our instructions for filing a claim, which are listed on our website and also outlined within our terms and conditions