Where Every Mile Matters:
We Deliver Trustworthy, Timely
Auto Transport Services

Shipping time varies based on distance:

• 0 – 200 miles: 1 – 2 days
• 200 – 600 miles: 2 – 4 days
• 600 – 1,000 miles: 3 – 5 days
• 1,000 – 1,500 miles: 4 – 6 days
• 1,500 – 2,000 miles: 5 – 7 days
• 2,000 – 2,400 miles: 6 – 8 days
• 2,400 miles and up: 7 – 9 days

Please note these are estimates and actual times may vary.

We recommend booking at least two weeks before your desired pickup date. Due to market fluctuations, we accept orders up to 30 days in advance.

No, Transcar offers door-to-door service. The driver will pick up and deliver your vehicle as close to your specified addresses as safely and legally possible. In some cases, due to restrictions, you may need to meet the driver at a nearby location.

Yes, you can change your first available shipping date before your vehicle has been dispatched to a carrier.

• Clean your vehicle to allow for a thorough inspection.
• Remove personal items, especially valuables.
• Disable alarms and remove toll tags.
• Ensure only a quarter tank of gas is in the vehicle.
• Check for leaks and mechanical issues.
• Secure or remove loose parts like antennas or spoilers.

While we strive to meet your scheduling needs, guaranteeing exact pickup or delivery dates is not possible.  We require a 5 business day pick up window. 

We do offer expedited shipping options for guaranteed pickup dates. Please contact us at 682-252-4654 for a customized quote.

Once a driver is assigned to your shipment, we’ll notify you via email with the estimated pickup date and the driver’s contact information. The driver will also reach out to you in advance to confirm details.

Yes, you or an authorized representative (over 18 years old) must be present at both pickup and delivery to inspect the vehicle and sign the Bill of Lading.

We recommend leaving between 1/8 and 1/4 tank of fuel. This is sufficient for loading and unloading.

For trucking only shipments: No, only the vehicle and keys are required. However, ensure the person releasing and receiving the vehicle has proper authorization.

For ocean shipments: Yes, depending on where it’s going, we will need these.  Please consult with our sales representative for exact documents required.

Yes, providing the city or zip code is sufficient for an accurate quote. Exact addresses can be updated later.

No, license plates are not required for transport and in fact, we prefer you remove them to avoid being charged any tolls during the transport.

We offer flexible payment options:

1. Full Credit Card Payment: You can pay the entire transport cost upfront using a credit or debit card.
2. Other Payment Options: ACH, Wire Transfer, or any other electronic transfer.
3. Please note we do not accept personal checks

Absolutely. If you prefer the convenience of a one-time payment, you can pay the full transport cost using a credit or debit card at the time of booking.

No.  Transcar likes to keep things simple for our customers.  You’ll make a single payment to Transcar when you book your shipment.  Transcar will then take care of paying the truck driver for their services.  If a truck driver ever request payment from you, please call Transcar and we’ll address this with the Driver.

No, Personal items are not allowed to be left in the vehicle.  Seats must remain upright. Be aware that carriers have restrictions, and unauthorized items may lead to additional fees or refusal of shipment.

Auto carriers are not licensed to carry household goods or personal items, therefore it is not recommended to leave items of that nature in your vehicle. Factory issued equipment and aftermarket items permanently installed are allowed to be left with the vehicle and will be noted accordingly on the truck bill of lading. If you do leave items in the trunk of your vehicle such as pillows, blankets, etc., the cargo insurance liability or driver will not accept any liability in case of loss or damage. Therefore, it is not recommended to leave anything in your vehicle other than standard factory issued equipment and accessories.

No, personal belongings inside your vehicle are not covered by the carrier’s insurance. Neither Transcar nor the carrier is liable for any personal items left in the vehicle during transport.

Any damage to your vehicle’s interior caused by personal items is not covered by the carrier’s insurance. Personal items can shift during transit, potentially causing damage, so pack carefully.

While it’s recommended, your vehicle doesn’t need to be insured for shipping. During trucking, your vehicle is covered by the carrier’s cargo and liability insurance policies up to $100,000.  However, Cargo liability insurance, does not cover Acts of God, such as hail, tornados, hurricanes, etc., and therefore it is recommended that you maintain coverage on your vehicle that would cover damage occurring due to an Act of God.

For Overseas shipments such as for Hawaii and Guam, we strongly suggest you take out Marine Insurance Coverage because your vehicle does not have any coverage.  Transcar offers Marine Insurance so if you’re interested in this coverage, please contact your sales representative.

• Land Shipments: Yes, your vehicle is covered by the carrier’s Trucking Cargo Insurance policy, typically up to $100,000, subject to certain limitations and exclusions.
• Ocean Shipments: No, your vehicle is not insured.  Transcar does offer Marine Insurance which is a All Risk policy.  Please contact your sales representative for details. 

The value is based on the actual cash value of your vehicle at the time of transport.

1. Inspect your vehicle thoroughly upon delivery.
2. Note any damages on the Bill of Lading/Vehicle Condition Report.
3. Obtain a copy of the signed Bill of Lading from the driver.
4. Take photographs of the damage.
5. Contact Transcar to request the carrier’s Certificate of Insurance.
6. File a claim with the carrier’s insurance company.