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What People Are Saying About Transcar

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PCS to Guam Made Easy with Transcar's
Military Auto Transport

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Simplify your military move with Transcar’s dependable car shipping services. Experience hassle-free transport with a company that understands military needs.  Our military-focused car shipping services are designed to make your PCS as seamless as possible.

Reliable Military-Grade Service

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Unmatched reliability in safely transporting your vehicle for your PCS to or from Guam. With a steadfast commitment to understanding the unique demands of military relocations, we ensure that your vehicle arrives in the same condition it was picked up, every time.

Clear and Transparent Communication

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At Transcar, we uphold complete transparency throughout your vehicle’s transport process. From providing clear, upfront pricing to detailed explanations of our policies and regular updates during transport, we keep you fully informed and confident in your decision.

Streamlined Processing for Military Moves

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We simplify the documentation and approval process required for military PCS moves, reducing paperwork burdens for service members and their families. Our streamlined approach helps you focus on your relocation without worrying about vehicle logistics.

Exceptional Customer Service for Military Members

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We take pride in offering exceptional customer service tailored for military personnel. Our team is dedicated to ensuring a smooth, stress-free PCS experience, offering support and guidance from the initial quote to post-delivery follow-up.

Flexible Shipping Options for Military Needs

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Recognizing the diverse needs of military families, Transcar provides flexible transport options, including open and enclosed vehicle transport, as well as expedited services to accommodate tight timelines associated with military moves.

Three Decades of Military Support Expertise

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With over 30 years of experience in the auto transport industry, including extensive work with military relocations to and from Guam, Transcar brings deep expertise and a respectful understanding of military needs to every shipment.

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How Does Guam Car Shipping Work?

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guam

Shipping a Car to Guam

With Transcar, shipping your car to Guam becomes a straightforward and reliable experience. We provide comprehensive services from major cities across the mainland U.S. directly to the scenic shores of Guam in the Western Pacific.

The journey typically spans about 14 days, during which your vehicle is managed by our proficient team, ensuring a smooth transition to Guam. Trust in Transcar to handle every detail with expertise, from initial logistics to final delivery, making your move to Guam as seamless and stress-free as possible. Our dedicated team is here to guide you every step of the way, ensuring your car’s safe and timely arrival.

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Shipping a Car from Guam

With Transcar, shipping your car from Guam to the mainland U.S. is streamlined and dependable. Whether you’re moving back to the mainland or selling your vehicle, our experienced team ensures a seamless transition. We leverage our extensive network of carriers and deep expertise in international auto transport to provide secure and careful handling of your vehicle throughout its journey.

The process typically takes about 14 days, culminating with door delivery anywhere in the continental U.S. Trust Transcar to manage every detail with precision, delivering your vehicle safely and efficiently, and making the entire experience hassle-free for you.

Preparing your POV
for Shipment

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  • The vehicle’s interior and exterior must be cleaned thoroughly
  • Ensure there’s less than ¼ of fuel in the tank – should not be above that
  • Make sure you have the spare tire (2 max) and the jack and lug wrench
  • The vehicle should only have factory-installed items with no personal items
  • The vehicle should only have tools that it came with from the factory (no toolboxes)
  • The vehicle should only have auto manufacturer-installed roof racks
  • The vehicle should not have tailgate covers, nets, or bras
  • The vehicle should not have extra speakers or equalizers if not bolted
  • No vehicle decorative elements or ornaments are allowed
  • Ensure you remove all seat covers
  • It’s also recommended that you remove the license plates
  • All keys to all vehicle compartments must be provided, including tire locks (All vehicle compartments are inspected by the Department of Homeland Security – any vehicle without access to locked compartments will be detained.)
  • You must also disengage the vehicle’s alarm system before shipping if possible
  • 1 copy of Power of Attorney is required if other than that of the Spouse of Service Member

Frequently Asked Questions

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Welcome to Transcar’s comprehensive FAQ section. We have organized the most common
questions into categories to help you find the information you need quickly and efficiently.

General FAQ

You will need to provide a copy of your military orders, a valid ID, proof of vehicle ownership (registration and title), and a power of attorney if someone else is handling the vehicle on your behalf.

It’s recommended to schedule your vehicle transport at least 4-6 weeks in advance to ensure availability and allow for any necessary arrangements regarding shipping dates and port processing.

Yes, ensure the vehicle is clean, has no personal belongings inside, only has about a quarter tank of fuel, and that any loose parts are secured or removed. Additionally, document the vehicle’s condition with photos for reference.

Generally, personal items are not allowed inside the vehicle during transport due to weight restrictions and security concerns. Any items in the vehicle may be subject to removal at the port.

You will receive notifications via email and a phone call from the transport service as your vehicle nears its destination, giving you details about the pickup time and location.

In the unlikely event of damage, inspect your vehicle at the port before signing the Bill of Lading.

Yes, most transport services offer tracking solutions that allow you to monitor the progress of your vehicle online or through customer service updates.

Upon arrival, go to the designated port with your ID and necessary documents. Conduct a thorough inspection with a port agent, sign the Bill of Lading after confirming the vehicle’s condition, and then you can take possession of your vehicle.

Typically, the quoted transport price should include all necessary fees. However, always verify if there are additional charges for port handling, customs clearance, or other administrative fees.

Contact your transport provider as soon as possible to inform them of the date changes. Most companies are flexible and can adjust the shipping schedule to accommodate your new dates, though it may involve additional fees depending on the timing and availability.

Cost, Payment & Cancellation Policy

No, the shipping cost is not influenced by either the original purchase price or the current value of your vehicle. We calculate shipping rates based on various factors such as distance, vehicle size, and route specifics.

We offer flexible payment options:

  1. Full Credit Card Payment: You can pay the entire transport cost upfront using a credit or debit card.
  2. Other Payment Options: ACH, Wire Transfer, or any other electronic transfer.
  3. Please note we do not accept personal checks

Absolutely. If you prefer the convenience of a one-time payment, you can pay the full transport cost using a credit or debit card at the time of booking.

No.  Transcar likes to keep things simple for our customers.  You’ll make a single payment to Transcar when you book your shipment.  Transcar will then take care of paying the truck driver for their services.  If a truck driver ever request payment from you, please call Transcar and we’ll address this with the Driver.

Yes, we offer discounts for shipping multiple vehicles, especially if they are transported on the same truck from and to the same locations. The exact discount varies based on the number of vehicles and specific details of the shipment. Please call us at 682-252-4654 for a customized quote.

Yes, we proudly support our active and retired military personnel by offering special discounts. Contact us at 682-252-4654 to discuss the best possible rate for your shipment.

  • Before Dispatch: If your order has not been assigned to a driver, you are eligible for a full refund.
  • After Dispatch: If your order has been assigned, you can receive a refund minus a service fee of $150. This fee covers the services rendered up to that point.

You can cancel your order at any time before a driver is confirmed and dispatched without any penalty. If you cancel after a driver has been assigned, a non-refundable service fee applies. Please note that cancellations must be submitted in writing to info@transcar.com as per our Cancellation Policy.

No, vehicle shipping is a tax-exempt service. Our prices are all-inclusive, and there are no hidden fees or additional taxes.

Insurance & Personal Items

While it’s recommended, your vehicle doesn’t need to be insured for shipping. During trucking, your vehicle is covered by the carrier’s cargo and liability insurance policies up to $100,000.  However, Cargo liability insurance, does not cover Acts of God, such as hail, tornados, hurricanes, etc., and therefore it is recommended that you maintain coverage on your vehicle that would cover damage occurring due to an Act of God.

For Overseas shipments such as for Hawaii and Guam, we strongly suggest you take out Marine Insurance Coverage because your vehicle does not have any coverage.  Transcar offers Marine Insurance so if you’re interested in this coverage, please contact your sales representative.

  • Land Shipments: Yes, your vehicle is covered by the carrier’s Trucking Cargo Insurance policy, typically up to $100,000, subject to certain limitations and exclusions.
  • Ocean Shipments: No, your vehicle is not insured.  Transcar does offer Marine Insurance which is a All Risk policy.  Please contact your sales representative for details. 
  • For Land Shipments: No, there is no deductible to pay if you need to file a claim for damage during transport.
  • For Oceans Shipments: If you take out Transcar’s Marine Insurance, there is a 2% deductible.

No, Personal items are not allowed to be left in the vehicle.  Seats must remain upright. Be aware that carriers have restrictions, and unauthorized items may lead to additional fees or refusal of shipment.

Auto carriers are not licensed to carry household goods or personal items, therefore it is not recommended to leave items of that nature in your vehicle. Factory issued equipment and aftermarket items permanently installed are allowed to be left with the vehicle and will be noted accordingly on the truck bill of lading. If you do leave items in the trunk of your vehicle such as pillows, blankets, etc., the cargo insurance liability or driver will not accept any liability in case of loss or damage. Therefore, it is not recommended to leave anything in your vehicle other than standard factory issued equipment and accessories.

No, personal belongings inside your vehicle are not covered by the carrier’s insurance. Neither Transcar nor the carrier is liable for any personal items left in the vehicle during transport.

Any damage to your vehicle’s interior caused by personal items is not covered by the carrier’s insurance. Personal items can shift during transit, potentially causing damage, so pack carefully.

The value is based on the actual cash value of your vehicle at the time of transport.

  1. Inspect your vehicle thoroughly upon delivery.
  2. Note any damages on the Bill of Lading/Vehicle Condition Report.
  3. Obtain a copy of the signed Bill of Lading from the driver.
  4. Take photographs of the damage.
  5. Contact Transcar to request the carrier’s Certificate of Insurance.
  6. File a claim with the carrier’s insurance company.

Pickup & Delivery

Shipping time varies based on distance:

  • 0 – 200 miles: 1 – 2 days
  • 200 – 600 miles: 2 – 4 days
  • 600 – 1,000 miles: 3 – 5 days
  • 1,000 – 1,500 miles: 4 – 6 days
  • 1,500 – 2,000 miles: 5 – 7 days
  • 2,000 – 2,400 miles: 6 – 8 days
  • 2,400 miles and up: 7 – 9 days

Please note these are estimates and actual times may vary.

We recommend booking at least two weeks before your desired pickup date. Due to market fluctuations, we accept orders up to 30 days in advance.

While we strive to meet your scheduling needs, guaranteeing exact pickup or delivery dates is not possible.  We require a 5 business day pick up window. 

We do offer expedited shipping options for guaranteed pickup dates. Please contact us at 682-252-4654 for a customized quote.

Once a driver is assigned to your shipment, we’ll notify you via email with the estimated pickup date and the driver’s contact information. The driver will also reach out to you in advance to confirm details.

Yes, you or an authorized representative (over 18 years old) must be present at both pickup and delivery to inspect the vehicle and sign the Bill of Lading.

The Bill of Lading (BOL) is a legal document between you and the carrier. It outlines the details of the shipment, serves as a receipt, and records the condition of your vehicle at pickup and delivery. It’s crucial for filing any insurance claims.

At Pickup:

  • Inspect your vehicle with the driver.
  • Note any existing damages on the BOL.
  • Both parties sign the BOL.
  • Receive a copy for your records.

At Delivery:

  • Inspect your vehicle for any new damages.
  • Note any new damages on the BOL.
  • Both parties sign the BOL.
  • Pay any remaining balance if applicable.

No, Transcar offers door-to-door service. The driver will pick up and deliver your vehicle as close to your specified addresses as safely and legally possible. In some cases, due to restrictions, you may need to meet the driver at a nearby location.

Yes, you can change your first available shipping date before your vehicle has been dispatched to a carrier.

  • Clean your vehicle to allow for a thorough inspection.
  • Remove personal items, especially valuables.
  • Disable alarms and remove toll tags.
  • Ensure only a quarter tank of gas is in the vehicle.
  • Check for leaks and mechanical issues.
  • Secure or remove loose parts like antennas or spoilers.

We recommend leaving between 1/8 and 1/4 tank of fuel. This is sufficient for loading and unloading.

For trucking only shipments: No, only the vehicle and keys are required. However, ensure the person releasing and receiving the vehicle has proper authorization.

For ocean shipments: Yes, depending on where it’s going, we will need these.  Please consult with our sales representative for exact documents required.

Yes, providing the city or zip code is sufficient for an accurate quote. Exact addresses can be updated later.

When you ship your car with us, you have given us a date that your car will be available for shipping. Our dispatchers will then work to assign your automobile to the first available truck that can pick it up after it is ready for shipment. Our customer service department will then advise both the pickup and delivery points of contact that you have provided to us, with the estimated pick up and delivery dates. Our driver will then contact you or your appointed representatives at origin and destination, to further advise his estimated time of arrival at your location and also to coordinate a safe and legal loading or unloading location at or near your residence. At the time of pick up, the driver will complete a joint inspection of your auto and also at time of delivery. This is done in order to assure that your car has arrived safely and without transport damages. A copy of this inspection will be provided at time of pick up and at time of final delivery.

No your vehicle will NOT be driven other than for loading onto the transporter truck and off loading from the transporter.  The odometer readings should be noted at pickup and delivery of the vehicle. Any discrepancies will be noted and signed off by the driver on the delivery receipt.

Any loose parts or specialty items such as spoilers, fog lights, or mirrors should be removed or secured properly for  transport. Antennas should be removed or retracted. There should be an adequate supply of antifreeze in the radiator. The gasoline tank should have no more than one quarter. More gasoline in the tank only adds weight for transport. Make sure the battery is secure, with no leaks and fluid levels low enough to allow for expansion during transit. Any tears in convertible tops should be sealed or repaired to avoid further damage by air during transit.  Tearing of convertible tops by wind will not be covered by cargo insurance.  Alarm devices should be deactivated. Lastly, make sure that the vehicle is clean enough to allow accurate inspection at pickup.

Yes, once your order has been dispatched, we will provide you with the contact information of the carrier assigned to transport your vehicle. While drivers are legally prohibited from responding to inquiries while driving, the dispatch team for the carrier company can offer timely updates on your shipment’s status. Additionally, you can contact our vehicle transport service team at 682-252-4654 for any questions or concerns. We are committed to assisting you and will coordinate with the driver to provide you with the latest information.

As soon as we have assigned a driver to your vehicle shipment, we will promptly reach out to you with all the relevant details. It typically takes between 1 to 5 business days to secure a truck for your order. Rest assured, we will notify you immediately once a driver is confirmed to keep you informed throughout the process.

Types of Car Shipping Services

We offer both open and enclosed car shipping options to accommodate various needs and budgets.

  • Open Transport: Your vehicle is transported on an open carrier, exposed to weather and road conditions. This is the most common and cost-effective method.
  • Enclosed Transport: Your vehicle is shipped in a fully enclosed trailer, protecting it from the elements and road debris. Ideal for luxury, classic, or high-value vehicles.

Depending on your choice, your vehicle will be transported on either an open carrier (usually accommodating 8-10 vehicles) or an enclosed carrier designed for maximum protection.

Door-to-door service means the driver picks up and delivers your vehicle as close to your specified addresses as safely and legally possible, eliminating the need for terminal drop-offs.

No, we specialize in door-to-door service for faster and more efficient shipping. This method also reduces the risk of damage associated with multiple loadings and unloadings at terminals.

Yes, we can accommodate modified or oversized vehicles. Please provide detailed information about the modifications when requesting a quote so we can arrange the appropriate carrier. Additional fees may apply.

Yes, we can ship inoperable vehicles. We’ll arrange for a carrier equipped with a winch to load your vehicle. Note that shipping non-running vehicles may cost more and take longer to schedule.

Yes, vehicles with less than 4 inches of ground clearance typically require an enclosed carrier with a lift gate to prevent damage during loading and unloading.

Yes, if the roof rack is removable, we recommend taking it off and placing it inside the vehicle. If it’s permanent, please inform us as it may affect the shipping cost due to height restrictions.

Yes, but please provide specific details about the modifications when booking. Additional charges may apply due to the increased size and weight.

  • For Trucking Only Shipments: Yes, we can transport electric vehicles. Ensure the vehicle is fully charged before shipment and include any necessary charging cables.
  • For ocean shipments: Please note that most Ocean Carriers do not accept used electric vehicles.  Please inform your Sales Representative and they will inform you if it’s possible to ship your Electric Vehicle.

Yes, we offer motorcycle shipping services. Please contact us at 682-252-4654 for a customized quote.

Absolutely. We recommend using our enclosed transport service to provide maximum protection for your valuable vehicle.

Yes, we offer port pickup and drop-off services. Additional fees may apply due to port regulations and permit requirements.

Yes, we frequently ship vehicles from auctions and storage facilities. Please ensure all fees are paid and the vehicle is ready for release. Provide any necessary release documents when booking.

While Transcar don’t handle the international shipment directly, we can transport your vehicle to or from a U.S. port to facilitate international shipping and our sister company, Trans Global, can offer international shipping services.

Useful Information

This is the earliest date your vehicle is ready for pickup. While we aim to schedule pickup on this date, actual pickup may occur within 1-5 business days, depending on carrier availability.

We send a copy of your quote to your email, allowing you to review and book at your convenience. Rest assured, we respect your privacy and do not share your information.

Knowing the year, make, and model helps us provide an accurate quote by assessing the vehicle’s size, weight, and any special requirements.

  • Operable: The vehicle can start, steer, and brake under its own power.
  • Inoperable: The vehicle cannot perform one or more of these functions and requires special equipment to load.  Please note inoperable vehicles must still be able to steer and have operable brakes.

No, license plates are not required for transport.

We’ll need:

  • Your contact information.
  • Pickup and delivery addresses.
  • Contact details for the person at each location.
  • Vehicle details (year, make, model, operable status).
  • Preferred pickup date.
  • Payment information.

Yes, we provide door-to-door service, picking up and delivering your vehicle as close to your specified addresses as safely and legally possible.

What is the difference between a carrier and a broker?

  • Carrier: Owns and operates the trucks that transport vehicles.
  • Broker: Coordinates shipments between customers and carriers, leveraging a network to find the best match and rates.

Transcar operates as a fully licensed and bonded transport management company, working with a vast network of carriers to ensure efficient and reliable service.

A carrier is a company that owns and operates the trucks used to transport vehicles. Often, carriers are owner-operators who manage their own schedules and typically serve specific routes. They usually coordinate shipments through brokers to find customers.

A broker, like Transcar, maintains a vast network of carriers across the country. Brokers can often provide lower rates because they have access to multiple carriers competing for your shipment. They also handle the verification of carriers’ USDOT authority, federal licenses, and cargo insurance, ensuring that your vehicle is transported by a legitimate and qualified carrier. This vetting process can be challenging to manage on your own, so working with a broker simplifies the process and provides peace of mind.

Transcar arranges transport for all types of vehicles, including sedans, SUVs, pickup trucks, minivans, and standard cargo or passenger vans. We also offer specialized shipping solutions for custom or modified vehicles. No matter the size or type of your vehicle, we have the expertise and resources to handle its transport safely and efficiently.

The First Available Shipping Date is the earliest date your vehicle is ready to be picked up. While we strive to accommodate this date, it may not always be possible to schedule the pickup exactly on that day due to carrier availability. If we cannot pick up your vehicle on the First Available Shipping Date, we aim to arrange for pickup within our usual window of 1 to 5 business days starting from that date. For more detailed information, please refer to our guidelines on pickup dates and times.

Yes, when you place an order with Transcar, you agree to our Terms and Conditions, which serve as the contract for the transaction.

Transcar was established in 2006, and we have been providing reliable vehicle transport services ever since.

If you have any additional questions or need further assistance, please don’t hesitate to contact us at 682-252-4654 or visit our website for more information.

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Auto Shipping Anywhere, Anytime?

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If you would prefer to speak to one of our experienced Transport
Specialists, feel free to give us a call at (682)-252-4654.

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